Frequently Asked Questions
Everything you need to know about your Vault X experience.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these against a similar garment you already own for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free, while returns for a refund incur a small processing fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are your materials sustainably sourced?
At Vault X, we prioritize ethical production. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
How should I care for my Vault X garments?
To maintain the quality of the fabric, we recommend machine washing cold on a gentle cycle and hanging to dry. Detailed care instructions are also printed on the internal label of every piece.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery dates are calculated automatically at checkout based on your destination.