Returns & Exchanges
At Vault X, we stand by the quality of our curated fashion collections and offer a 30-day window for hassle-free returns or exchanges on all unworn items with original tags. We aim to ensure your shopping experience is as seamless as your style.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags and security seals remain intact and attached.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned garments, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing